Monday, September 29, 2008

Do Not Call ME

I don't answer the phone in my own house anymore.
Why?
I hate telemarketing with a white hot burning passion that knows no bounds. I really do.
But, say those of you who know me, you used to work in telemarketing, you used to write telemarketing scripts....
Yes - totally true. I did. And, frankly, if I may toot my own horn, I was quite good at it.
I can write a script to sell anyone anything. And for every reason why they don't want to buy whatever it is my telepeople are shilling, I will give you 3 reasons why that reason isn't a good one. And, if you know what's good for you, and I will tell you that it is good for you, you will want to buy what they are selling. You will. Oh you may regret it later but for now, you will want it.
But in my house, we had 7 phone calls tonight.Three telemarketing in the half hour we were eating dinner - all pushing doors and windows - and like I said, all during dinner.
I say "hello".
They start their speech and I hang up quietly.
That was for the first 3 calls.
Then SeyHuhn called for Ben. I swear he talks on the phone more than I do.
One more telemarketing call from a real estate agent.
I did the same thing, hung up.
And another for doors and windows. By the time this one came, I was getting pissed off. Really pissed off.
I had been thinking about all the things that I had been reading about the miracle promised by the "Do Not Call Registry" through the government. I'm sure you all read all about it. Well, I was there in the very beginning. I remember going to meeting at the CMA - Canadian Marketing Association years ago and hearing about the do not call registry. You see, to people who market the world, the telephone is the holy grail of sales.
"The do not call registry is on its way!" spoke the scary man in his scary booming voice from the podium. The ominous tones of sure sales campaign failure echoed through the room in the airport hotel conference centre. You could hear, slightly, in the background the theme from Jaws...da duh....da duh....da duh....dun dun dun dun.......
We all sat, mesmerized contemplating careers in the wonderful world of home decorating or retail merchandizing. But no, they told us. This registry is not for us! Its not for "legitimate" marketers. Its for the fly by night window and door companies...THOSE are the companies that will go down when all of Canada signs on for the DNCL.
BECAUSE>>>>>>>>>>>
the DNCL does not stop your bank from calling you - that means insurance, credit cards and other bank products - they can still call.
Political parties can still call you for any reason.
Oh - and any place where you have a pre-existing relationship - they can call you. For example, your cable company, your phone company, your electric company or the company that provides your gas....all those people can call you.
And surveys - well any one can call you to conduct a survey.
Let me tell you how the call is going to go now....
Hi, can I speak to Mr or Mrs. Feltcher.....?
Hello Mrs Feltcher - I am
calling to ask you a few questions - do you have time to take a survey? Great.
When did you last purchase windows?
When did you last purchase doors for your home?


Then they start to sell you windows and doors

So essentially no matter what the hell you do, register or don't register for the Do Not Call List it will make NO difference or VERY LITTLE difference to how many and what kind of calls we get. And I got a bunch of calls in a row.
Back to my story - I was pissed.
The little girl started in on her spiel for, you got it, windows and doors. And I got pissed, sighed - one of those big heavy sighs and then I hung up.
I just hung up.
Not slammed down the phone but hung up.
Then came last call.
It was a man.
May I speak to Mrs. Fletcher.
Yes. Speaking.
And this is what he said to me
"Can I interest you in some free menopause medication bitch?"
and then he hung up.

When I *69-ed the number, of course, it could not be reached - the cornerstone hiding technique of the fly by night windows and doors people.
"Bravo" co-worker of frustrated telemarketing chick - "Bravo!"

Sure, I was a bitch, and I deserved the snarky call back.
Is the do not call list going to help that?
Nope.
People are still going to get paid minimum wage to make those calls.
And people, like me are still going to be bitchy and hang up.

No comments: